Terms & Conditions
Spring River Exteriors, LLC — Service Terms and Conditions
Estimates and scope
Estimates are valid for 30 days. Only the services and materials listed in the accepted estimate are included. Additional work, charges, or changes require customer approval before proceeding. Applicable taxes will be itemized.
Payment and deposits
We accept cash and card. Larger projects and lighting installations require a 30% deposit when specified in the estimate. Deposits are credited toward the total price. The remaining balance is due upon completion unless otherwise agreed in writing. For seasonal holiday lighting packages, the balance is due upon completion of installation; included seasonal service, takedown, and storage remain our responsibility afterward. Overdue balances may delay scheduling of additional work. No late-payment fee is currently charged.
Cancellations and rescheduling
Customers must provide at least 24 hours’ notice to cancel or reschedule. A $35 fee applies to cancellations with less than 24 hours’ notice or missed appointments, where permitted by law. The fee will be waived if we refill the appointment slot. No cancellation fee applies when we reschedule because of unsafe weather or conditions.
Cancellation rights and refunds
Nothing in these terms limits a customer’s cancellation or refund rights under applicable law. When a customer exercises a statutory cancellation right, no cancellation fee or deposit deduction will be imposed contrary to that right. Outside such rights, any deduction from a deposit must be for documented, previously authorized work or nonrecoverable material costs permitted by law. Any remaining deposit will be returned.
Weather, access, and preparation
We may reschedule work when weather or site conditions make it unsafe or unsuitable. Customers must provide authorized access to the property and working water and electricity where needed. Customers must secure pets, close windows and doors during exterior washing, and move vehicles and personal items from the work area. Known leaks, damaged surfaces, loose fixtures, or other relevant hazards must be disclosed before work begins.
Cleaning results and exclusions
Results depend on the surface’s condition. Existing damage, oxidation, permanent staining, failed seals, deteriorating paint, and inaccessible areas may limit results. Restoration, hard-water stain removal, repairs, and other specialty work are included only when specifically quoted. Screens, tracks, and sills are included only when listed in the estimate.
Gutter services
Gutter cleaning covers debris removal from accessible gutters and downspouts as described in the estimate. Repairs and underground drain clearing are excluded unless quoted. Cleaning does not correct improper gutter slope, leaks, structural defects, or future debris accumulation. Gutter guards may still require periodic inspection and maintenance.
Company-owned holiday lighting
Unless the estimate expressly identifies a customer-ownership option, supplied lights and equipment remain the property of Spring River Exteriors. The seasonal package includes the installation, seasonal service, takedown, and storage described in the estimate. Customers must provide access for service and removal. Repairs or replacement resulting from documented customer damage or unauthorized alterations may be charged separately after approval.
Customer-owned holiday lighting
Customers retain ownership and are responsible for off-season storage. Installation, takedown, and service coverage will be specified in the estimate. We can replace failed bulbs; replacement materials and any service charges must be identified in the estimate or approved before additional work proceeds.
Product warranties
Permanent lighting and gutter guard products are covered by any applicable manufacturer warranty, subject to its terms, exclusions, and claim requirements. Removal, replacement labor, and service visits are covered only when expressly included in the manufacturer warranty or our estimate. These terms do not exclude responsibility for our own installation errors or rights provided by law.
Service concerns
Please report visible concerns promptly, preferably within 48 hours, so we can inspect and address them. This requested reporting period does not eliminate rights concerning hidden defects or rights provided by law. We are not responsible for pre-existing conditions or unrelated damage, but this does not excuse damage caused by our work.