Spring River Exteriors, LLC — Privacy Policy

Spring River Exteriors, LLC (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share information when you visit our website, contact us, request an estimate, receive services, or communicate with us electronically.

Information we collect

You may provide your name, phone number, email address, service and billing addresses, property details, service requests, and other information when contacting us or completing our forms.

Our business records may include estimates, appointments, invoices, payment status, service history, property access instructions, communications, and photographs documenting property conditions and completed work. We also maintain communication preferences and records of text messaging consent.

Our website uses cookies and similar technologies that may collect information about your browser, device, IP address, pages visited, referring websites, and interactions with our website.

Card payments are handled through payment service providers. Do not send complete card numbers or sensitive financial information by email or text.

How we use information

We use information to:

• Respond to inquiries and prepare estimates.
• Schedule, perform, and document services.
• Send appointment reminders, arrival notices, service updates, and invoices.
• Process payments and maintain customer records.
• Provide support and address service or warranty concerns.
• Understand website activity and measure advertising performance.
• Send promotional communications with the appropriate consent.
• Meet legal and accounting obligations and protect against fraud.

Cookies, analytics, and advertising

We use Google Analytics to understand how visitors use our website and improve its performance. Google may receive information about your device and website activity through cookies and similar technologies. Learn more at How Google uses information from sites that use its services.

We use Meta Pixel to measure advertising results and help show relevant advertisements on Facebook and Instagram. Meta may receive information about your visits and actions on our website and associate it with information it holds about you. Learn more in Meta’s Privacy Policy.

You can manage cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on. Advertising preferences can be managed through your Google and Meta account settings. These controls may limit certain tracking or advertising uses but do not necessarily prevent all data collection.

Text messaging and consent

With your consent, Spring River Exteriors, LLC may send text messages about estimates, appointments, arrival times, service updates, invoices, and customer support.

We send promotional texts, including special offers and seasonal service announcements, only when you separately opt in to receive them. Providing a phone number or requesting a service does not by itself enroll you in promotional texts. Promotional messaging consent is not a condition of purchasing services.

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe from text messages. You may receive a final confirmation message. Reply HELP for assistance, call 417-439-0421, or email privacy@springriverexteriors.com.

Opting out of texts does not cancel a scheduled service or payment obligation. Contact us directly to make scheduling changes.

We do not sell, rent, or share mobile phone numbers collected for our messaging program, SMS consent records, or messaging opt-in information with third parties or affiliates for their marketing or promotional purposes. Information may be shared with messaging providers only as necessary to deliver and support our messaging program.

How we share information

We use service providers, including Jobber, to manage customer records, scheduling, communications, and payments. We share information with these providers and authorized personnel or service partners as needed to support your requested services.

We may disclose information when legally required or reasonably necessary to address fraud, protect safety, or establish or defend legal rights.

We do not sell customer contact lists or personal information for money. Our use of analytics and advertising tools involves sharing website activity and identifiers with Google and Meta as described above. Depending on applicable law, some advertising disclosures may be considered a “sale,” “sharing,” or processing for targeted advertising.

Property photographs

We may take photographs to document property conditions, plan work, confirm completion, and resolve service concerns. We obtain permission before using photographs that identify you or your property in public advertising.

Information security and retention

We use reasonable administrative and technical safeguards and limit access to customer information to those who need it for authorized business purposes. No electronic storage or transmission method is completely secure.

We retain information as reasonably necessary to provide services, maintain financial and legal records, address warranty matters, resolve disputes, and document communication preferences. We delete or securely dispose of information when it is no longer needed.

Your privacy choices

Contact us to request access to, correction of, or deletion of your personal information, or to exercise privacy rights available under applicable law. We may verify your identity before responding. We may retain information necessary for legal obligations, transaction records, disputes, or honoring your opt-out preferences.

You may unsubscribe from promotional emails through the unsubscribe option provided or by contacting us. To stop text messages, reply STOP.

Where applicable law provides a right to opt out of targeted advertising or certain data sharing, contact us using the details below.

External websites

Our website may link to other websites or services. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy as our practices change. Updates will appear on this page with a revised date. We will provide additional notice when required by law.

Contact us

Spring River Exteriors, LLC
4312 W 26th Pl
Joplin, MO 64804
Phone: 417-439-0421
Email: privacy@springriverexteriors.com
Website: https://springriverexteriors.com